Privacy Policy
Magtribe™ Privacy & Data Protection Policy
At Magtribe™, we respect your privacy as much as we value your creativity. This policy outlines how we handle your personal data when you explore our site or make a purchase at magtribe.com.
By using our site, you also agree to our [Terms of Service] and our [Messaging Privacy Policy].
1. Information We Collect
To provide you with the best building experience, we collect specific data during your visit.
A. Device & Usage Analytics
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What we collect: Browser version, IP address, time zone, cookie identifiers, viewed products, and search terms.
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Why: To ensure our site loads perfectly for your device and to analyze how we can improve our user experience.
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How: Automatically via cookies, log files, and pixels.
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Who we share it with: Our core processors (Shopify, Google, Meta, Freshdesk, and Klaviyo).
B. Order & Transaction Data
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What we collect: Name, billing/shipping addresses, payment details (Credit Card, PayPal), email, and phone number.
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Why: To fulfill your order, process payments, arrange shipping, and send you confirmation invoices. We also use this to screen for fraud and, with your permission, send you marketing updates.
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Source: Provided directly by you at checkout.
C. Customer Support Interaction
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What we collect: Any information you share during a support request.
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Why: To resolve your queries and provide technical assistance.
2. Protecting Minors
Magtribe™ is designed for architects and dreamers, but our Site is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe your child has provided us with personal info, please contact us immediately for deletion.
3. Marketing & Behavioral Advertising
We use your information to show you content and offers we think you’ll love.
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Google Analytics: Helps us understand how fans interact with our shop. Opt-out here.
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Targeted Ads: You can opt-out of personalized ads via Facebook, Google, or the DAA Portal.
4. Your Global Rights (GDPR & CCPA)
Whether you are in the EU or California, you have rights regarding your data:
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Access & Portability: Request a copy of the data we hold.
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Correction & Deletion: Ask us to update or erase your info.
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GDPR (EEA Residents): Your data is initially processed in Ireland and transferred to North America (Canada/USA) for storage.
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CCPA (California Residents): You have the "Right to Know" and the right to designate an authorized agent for requests.
To exercise any of these rights, please email our Privacy Officer at contact@magtribe.com.
5. The "Cookie" Breakdown
Cookies are small files that help our site remember your preferences (like your cart items).
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Essential Cookies: Necessary for the cart, checkout, and secure login (
_secure_session_id,cart,checkout_token). -
Performance & Analytics: Help us track marketing success (
_tracking_consent,_shopify_s).
Managing Cookies: You can disable cookies in your browser settings, but please note this may break certain features of the shopping experience (like keeping items in your cart).
6. Data Retention & Automation
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Retention: We keep your order information for our records until you ask us to delete it.
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Automated Decision-Making: We do not use fully automated profiling that has a legal effect on you. Our partner, Shopify, uses limited automation solely to prevent fraudulent transactions (e.g., temporary IP denylisting).
7. Contact & Compliance
For more details on our privacy practices or to file a complaint:
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Email: contact@magtribe.com
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Mail: Flat/Rm D, 8/F, Tung Kin Factory Building, 196-202 Tsat Tsz Mui Road, Quarry Bay, Hong Kong.
If you are unsatisfied with our response, you have the right to contact your local Data Protection Authority.