Magtribe™ Returns & Refunds: The "No-Stress" Policy

We want your experience to be as seamless as our magnets. At Magtribe™, we stand by our products. If your order doesn't spark the joy you expected, we’re here to fix it. We’ve kept our policy simple and transparent—no fine print, no headaches.

1. The 30-Day Happiness Guarantee

Changed your mind? It happens. You have 30 days from the date of delivery to return your items for a refund.

• The Condition: To be eligible, items must be in their "factory-fresh" state—unused, unplayed with, and tucked inside their original packaging.

• Please note: For returns initiated due to a change of mind, customers are responsible for covering the return shipping costs. You may return the item using a shipping service of your choice. Please contact our customer service at contact@Magtribe.com to obtain the return address before sending the item.

• No P.O. Box Delivery: Please note that we cannot deliver to P.O. Boxes via commercial couriers (FedEx/UPS). All returns must be shipped from a physical residential or business address.

• The Process: Do not send items back blindly. Contact our squad at contact@magtribe.com first to get the official return instructions and a return authorization.

2. Defective or "Oops" Orders

We strive for perfection. If you receive a defective item or the wrong set:

• Notify us immediately.

• We will cover 100% of the costs, including return shipping.

• We’ll either send a replacement faster than a speeding bullet or issue a full refund.

3. Customs, Duties & Taxes

• USA Orders: Good news! We cover all customs duties and taxes for our customers in the United States. The price you see at checkout is the final price you pay—no hidden fees or surprise charges at your doorstep.

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  International Orders: We offer a "Hassle-Free" shipping experience. All international orders are shipped with duties and taxes pre-paid by Magtribe™. You will not be required to pay any additional customs fees or import taxes upon delivery.

4. The "Non-Returnables"

A few things are final sale:

• Gift Cards: Non-refundable and non-transferable.

5. The Refund Breakdown

Once your return arrives at our hub:

• Processing Time: Our team will inspect and process your return within 3–5 business days of arrival.

• Approval: We’ll shoot you an email to let you know the status of your refund.

• The Math: We refund the full purchase price. For defective orders, original shipping fees are also fully refundable.

• The Wait: After we process the refund, it typically takes 5–10 business days for the credit to appear on your bank statement, depending on your financial institution.

6. How to Kickstart a Return

Ready to roll? Email us at contact@magtribe.com with your order number and the reason for the return. Our team will guide you through the rest.

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Corporate Information Magtribe™ is owned and operated by ETERNITY COMMERCE LIMITED.

Contact Email: contact@magtribe.com